In this video, we’re going to explore the proposition that helping another human being to improve is a general process with general lessons which we can draw upon both from within business life and from our personal experiences outside work.

A crucial difference in our style in dealing with the world is whether we deal with other people as

Everyone agrees that professional groups need to be led by a player coach or a producer manager. But the balance between those roles is not always agreed even with in firms or within the group themselves.

In this video we are going to dig deep into the issue of excitement. Of how you ensure that in fact people bring to their work passion and excitement and enthusiasm. And the question is going to be not only about yourself but also the people around y

In the following video clip, I try to make the case that being an effective manager is not about knowledge, and is not even about skills, but that the crucial element in becoming an effective manager is entering into the role with the right set attit

How can management, in a society of professionals, really be made to work? There are examples of fabulous management and coaching, in contrast to the sorts of management that we often see inside professional firms.

In business, very often we already know what we need to improve but we don't get around to tackling it. In this video, I suggest ways that we can actually improve our business by drawing upon what it takes to improve our personal lives.

In the year 2001, I did a study which resulted in a book called "Practice What You Preach", in which I studied 139 professional businesses around the world. This video clip shows the early results of that study.

In order to succeed, a professional firm must have values, principles and standards. These should not exist as goals or aspirations, but as solid bottom lines that the professionals within the firm must live up to.

In business many factors lead to ultimate financial and business success. The challenge is to identify which factors tend to drive other factors and hence, where you really should start to launch the sequence that leads to ultimate profitability.

In this video clip, we explore how you can win business from a non-client who is looking around and talking to many providers

In this clip we dig into the parallels between being an effective manager in the workplace and being an effective change agent within your family.

In this clip, we examine all of the places that marketing efforts can go. We make some very clear recommendations about where the priorities are.

A core proposition in my way of thinking about business development is that you will have more success if you're trying to market things that turn you on for clients that you are truly interested in.

In the marketing of professional services, you can come across in one of two ways to the buyer. You are either interested in them, or you are interested in their cash. We will show why the former is the key to successful business marketing.